Frequently Asked Questions


Where can I see all of Urban Alternatives available vacancies?

You can find a list of our available apartments by clicking here. You may also set up a showing by calling our office at (773) 745-8153.

Where can I access an application?

You may complete an application online, by clicking here, or come into our office at 5934 W. North Ave., Chicago, IL 60639.

What are your office hours?

Our office is open Monday through Friday, from 8 am – 5:30 pm and Saturdays, from 10 am – 2 pm. Call our office or visit our Facebook page for holiday hours.

What are the minimum qualifications to apply?

1. The rent amount cannot exceed 35% of your monthly income
2. Must be at your current job for at least 1 year
3. Proof of Income: Must receive check stubs OR a 1099 with 2 months of bank statements
4. No Evictions or Judgments with a landlord
5. Must be 18 years of age

How long does my application take to be processed?

Depending upon responses from credit report agencies and references, an approval can take from 24 to 72 business hours.

Do you do background checks?

Yes, all applicants are subject to background checks including/but not limited to a consumer credit check, check for previous eviction(s), landlord references, and other checks deemed to be appropriate.

Are pets allowed in the apartment?

Dogs are NOT allowed, but you may have cats. Office must be notified of all pets.

Does Urban Alternatives offer units with heat included?

Yes, various units include heat. Please see our apartments for amenity information or contact us at (773) 745-8153.

Can I move in with partial payments?

No, all rents and fees must be paid before move-in. They must be paid with cashier checks or money orders, NO exceptions.

Do you accept personal checks?

Yes, personal checks are accepted for subsequent payments. Any returned checks are subject to a $50 fee. After two returned checks, they will not be accepted.

Can I set up a satellite dish/DirectTV?

Satellite dishes/DirectTV are NOT allowed.